Maintenance & Support
Software is never 'done'. Our dedicated support team keeps your website, app or system healthy with proactive monitoring, security updates, bug fixes and continuous improvements — so you can focus on your business.
Maintenance & Support capabilities
Bug fixes
Fast diagnosis and resolution of issues, prioritised by business impact.
Security updates
Regular dependency, framework and server patching.
Uptime monitoring
24/7 monitoring with alerts so issues are caught early.
Backups
Automated backups with tested restore procedures.
Performance tuning
Ongoing optimisation as your traffic and data grow.
Small enhancements
Content changes, new fields, reports and minor features every month.
Deliverables
- Dedicated support contact
- Priority-based response times
- Monthly health & activity report
- Security and dependency updates
- Backup & restore
- Hours bank for enhancements
Tools we use
Every engagement includes a dedicated project manager, regular demos, full source code ownership and a post-launch support window — plus an NDA on request.
How we deliver
Step 1
Discover
Step 2
Design
Step 3
Develop
Step 4
Test
Step 5
Launch
Step 6
Support & Grow
Maintenance & Support — common questions
Do you support software built by other developers?
Yes. We begin with a short audit to understand the codebase, then take over support.
How quickly do you respond to issues?
Response times depend on your support plan and issue priority — critical issues are handled first, always.
Can unused hours roll over?
Depending on the plan, unused enhancement hours can roll over to the next month. We keep it flexible.
Related services
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